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Lagos Health Chiropractic Clinic Algarve APQ member

YOUR SPINE (AND INFO) IS IN SAFE HANDS

This privacy policy sets out how LAGOS HEALTH CHIROPRACTIC uses and protects any information that you provide when you use this website.

LAGOS HEALTH is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

LAGOS HEALTH CHIROPRACTIC may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect information on our forms that includes your name and email address. We require this information to send you occasional emails or notifications, to understand your needs and to provide you with a better service, and in particular for internal record keeping.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

This website also uses cookies. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once the file is added, the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies, generally, allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our patients' needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

We will NEVER, EVER sell, distribute or lease your personal information to third parties.

WHY WE COLLECT YOUR PERSONAL DATA AND WHAT WE DO WITH IT

When you supply your personal details to this clinic they are stored and processed for 4 reasons (in accordance with the General Data Protection Regulations – ie the law):

1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.

3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored:

On paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours.

On our office computers. These are password-protected, backed up regularly, and the office(s) are locked and alarmed out of working hours.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

(a) Your practitioner(s) in order that they can provide you with treatment.

(b) Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information).

(c) We also use Mailchimp to coordinate some of our messages and T&T Software for accounting, so your name and email address may be saved on their servers.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the GDPR as the “Data Controller”. In this instance, it is our Clinic Director (Mr Geoffrey Oates) and your comments should be sent to him.

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